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Author: Al Switzler [ All ]

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  Title Copies
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior 
Edition: 1st 
Year: 2004 
ISBN: 0071446524 
ISBN 13: 9780071446525 
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition 
Edition: 2 
Year: 2011 
ISBN: 0071771328 
ISBN 13: 9780071771320 
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